Getting support
Malware-Bytes.net is an independent publication. We write guides; we do not run a helpdesk, and we cannot see or touch your computer.
Vendor issues belong with the vendor
Activation failures, subscription and billing questions, refunds and installer errors are account-level problems. Only the software vendor can look up your order or reset a licence, so start there rather than with a third-party site.
Things you can usually fix yourself
- A scan that never finishes: reboot, then run the scan again before installing anything else
- Two real-time scanners fighting each other: keep one resident, use the other on demand
- Symptoms that survive a clean scan: look at browser profiles, scheduled tasks and startup entries
Our virus removal walkthrough covers the order these steps should happen in.
Reporting a problem with this website
Broken pages, wrong instructions or dead links go to [email protected]. Include the URL. See contact for anything else.
Frequently asked questions
Can you remove malware from my PC for me?
No. We publish steps you can follow yourself, but we never ask for remote access and we do not offer paid cleanup services.
Malware-Bytes.net is an independent information resource about malware protection for Windows. We are not Malwarebytes, and this site is not the official Malwarebytes website or support channel. Malwarebytes is a trademark of Malwarebytes Inc.